Privacy Policy
Ash Grove Contractors Ltd
Effective Date: 07/01/2025
At Ash Grove Contractors Ltd ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with us through our services, website, or other means.
1. Who We Are
Ash Grove Contractors Ltd is a construction and building services provider based in Romer House, 132 Lewisham High St, London SE13 6EE. We are the data controller for the personal data we process and are registered with the Information Commissioner’s Office (ICO), where required.
2. Information We Collect
We may collect and process the following types of personal information:
Identity Data: Name, title, date of birth
Contact Data: Address, phone number, email address
Financial Data: Payment details, bank account information (for invoicing purposes)
Project Details: Property address, project specifications, surveyor reports
Communication Data: Emails, messages, notes from phone calls or meetings
Website Usage Data: IP address, browser type, and interactions if you visit our website
3. How We Collect Your Data
We collect data when:
You contact us via phone, email, website, or in person
You request a quote or enter into a contract with us
You make payments or send invoices
You complete forms on our website or provide feedback
We may also collect limited data from public sources (e.g., Companies House or the Land Registry) for project verification purposes.
4. How We Use Your Data
We use your personal data for the following purposes:
To provide construction and building services
To issue quotes, contracts, and invoices
To manage communication and customer service
To comply with legal and regulatory obligations
To maintain internal records and project documentation
To improve our services and website
We will only use your data where we have a lawful basis, such as performance of a contract, compliance with a legal obligation, or legitimate interest.
5. Sharing Your Data
We do not sell your data. However, we may share your personal data with:
Subcontractors or service providers working on your project
Accountants, legal advisers, or insurers
HMRC or regulatory bodies when required
Technology providers (e.g., cloud storage, invoicing systems)
All third parties are required to handle your data securely and only for the purposes agreed upon.
6. Data Security
We take data protection seriously and implement appropriate security measures to protect your personal information from unauthorised access, alteration, or loss.
Access to personal data is limited to employees and contractors who need it to carry out their job.
7. How Long We Keep Your Data
We retain personal data for as long as necessary to:
Fulfil the purposes for which it was collected
Comply with legal, tax, or regulatory obligations (usually 6–7 years)
Resolve any disputes or enforce our agreements
After this period, your data will be securely deleted or anonymised.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (in certain circumstances)
Object to or restrict processing
Request data portability
Withdraw consent (where processing is based on consent)
Lodge a complaint with the ICO
To exercise any of these rights, please contact us using the details below.
9. Cookies and Website Analytics
If you visit our website, we may use cookies to improve your experience and gather basic analytics. You can adjust your cookie preferences through your browser settings.
10. Contact Us
For any privacy-related questions or to exercise your rights, please contact:
Data Protection Officer
info@ashgrovecontractorsuk.com
07526522195
Romer House, 132 Lewisham High St, London SE13 6EE
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk